- Q What is the return policy?
A You can return the candles within two weeks to the return address, only if you did not tare of the paper and lit it.
- Q What are the shipping options?
A We will take care of the shipping. The shipping is free within the Benelux, in the EU and England the shipping fees are €5.00 per package and the shipping costs to the rest of the world are $7.50.
- Q When will I receive my order?
A You will receive your order within 5 working days.
- Q What do I do if I never received my order?
A Send an email to firstname.lastname@example.org, you can get a refund or we will send you another candle.
- Q Can I make changes to an order I already placed?
A You can make a change to an order already placed. Please contact us as soon as possible or return the candle within two weeks of receiving.
- Q How do I get a new pass word?
A Go to the link Edit Profile in the top-right profile
- Q Where are you located?
A We are a China, Shanghai based company, in Europe, we are located in the Netherlands.
- Q When was your company set up?
A humble was set up in January, 2020.
- Q What is your company’s vision?
A We are passionate about scents, focus on the exploring the joys of life, and we prefer “different” visual expressions. We try to bring along the atmosphere of fun to the usual moments, and create a relaxed and pleasant atmosphere.
Humble conveys the attitude of “humility” and “humor”. We hope that we can uphold the “humility” to respect every moment, everything and everyone in life, embracing diversity and maintain a humorous attitude. Every product of humble conveys our philosophy from beginning to end. We are delighted to explore the collision of different materials and fragrances. We use metal and resin to construct sculptures and integrate details into fun designs, creating an interesting utopia.
- Q How can I stay up to date about humble?
A Follow us on our Instagram or Facebook page, or check our website stories for the latest developments.
- Q Does your brand have offline stores?
A At the moment humble products are sold in about 30 offline stores all across China. At the moment, we do not have any offline shops out of China yet.
About our products
- Q What materials do the products contain?
A The outside of the candles are made of resin, the wax of the candles are made of 100% natural bean or soy wax, the boxes are made of cardboard.
- Q Who designs your candles?
A humble has its own design team in Shanghai, which is responsible for all our designs.
- Q Who designs the fragrances?
A The fragrances of the candles all come from one of the top fragrance factories in the world. For each new candle we make, our design team and the design team of the factory cooperate to design and select the most suitable fragrances.
- Q What type of fragrances do the candles have?
A We usually use woody and ocean tones, some of our products are neutral tones, which are more suitable as gifts.
- Q Do the products meet environmental protection needs?
A All our products are in line with the Chinese governmental production standards. Our candles have been designed with attention to environmental protection. After use, you can buy a refill for supplementary use to reduce waste of resources. The wax of all our candles are all made of natural wax.
- Q How long do the candles burn?
A Each candle contains 135 grams of wax, the burning time of the candles is about 35 hours.
- Q What are the precautions when using candles? How to use scented candles?
A 1. For the first use, the candle needs to be burned for at least 1 hour, so that the surface is fully burned and melted to form a flat and even candle pool to prevent candle pits and affect the life of the candle.
A 2. A single use of the candle is better for 1-2 hours, and it is not recommended to burn more than 4 hours at a time.
A 3. It is recommended to use a lid to carefully put out the candle, or use a professional candle extinguishing tool. It is not recommended to blow out the candle directly with your mouth.
A 4. After each use, it is recommended to use a tool to shorten the candle core and keep it about 5mm to avoid black smoke when used next time and affect the original aroma.
A 5. Please keep away from children and pets, and do not use the candle in a ventilated place.
A 6. Please keep the candle in a cool and dry place, avoid direct sunlight and high temperature environment.
- Q When will the next model come out?
A We usually bring out about 3 to 4 new candles a year, adding some special editions as well.